Bitrix24 Bundles - Plan + Implementation + Support
Bitrix24 Bundles · Webbee Group
Bitrix24, fully set up -
at a better price.
One purchase covers your annual Bitrix24 plan, professional implementation, and (optionally) a full year of admin support - bundled at a discount you don't get buying separately.
Save 10–20% vs buying separately
4 plan tiers · Basic to Enterprise
Bitrix24 Global Gold Partner
Buying Separately
Standard Plan (annual)$1,188
Standard Implementation$1,188
Annual Support$1,188
$
3,564
Bundled together
Save $894
Standard Complete Bundle
Plan + Implementation + Support$3,564
$
2,670
Two Ways to Bundle
Launch Bundle or Complete Bundle - which fits you?
Both start with your annual Bitrix24 plan and a matching Implementation Pack. The Complete Bundle adds a full year of guided admin support on top.
Launch Bundle
10% Off
Plan + Implementation
✓Bitrix24 annual plan subscription
✓Matching Implementation Pack (one-off setup)
Best for: New customers who want a fully configured portal from day one and plan to manage day-to-day admin themselves.
Add annual support to save even more
Complete Bundle
20% Off
Plan + Implementation + Support
✓Bitrix24 annual plan subscription
✓Matching Implementation Pack (one-off setup)
✓Annual Support Package (12 months of admin guidance)
Best for: Customers who want setup done for them and ongoing expert guidance for their admin team throughout the first year.
Launch Bundles · 10% Off
Plan + Implementation, one combined price.
Every annual Bitrix24 plan can be paired with its matching Implementation Pack - scoped specifically to that plan's features and user limits - for one combined price.
Prices shown are the combined bundle total. Billed as two separate charges: the Bitrix24 plan (annual, recurring) and the Implementation Pack (one-off setup fee). · Full scope details (PDF) →
Complete Bundles · 20% Off
Add a full year of guided admin support - save even more.
Ideal for teams who want their portal built and backed by ongoing expert guidance through year one.
About Implementation Packs: All implementation packs cover standard Bitrix24 configuration within the functional capabilities of the customer's plan. Custom development, data migration, and non-standard requirements are handled as separate custom implementation projects.
Prices shown are the combined bundle total. Billed as separate charges: the Bitrix24 plan (annual, recurring), Implementation Pack (one-off), and Annual Support Package (annual, recurring). · Full scope details (PDF) → · Need 500+ users? Contact us for Enterprise 500+ bundle pricing →
Included in Every Complete Bundle
Annual Support - guided, remote, for your admin team.
We help your team understand and manage Bitrix24 confidently, rather than doing the work for them.
| Plan | Scheduled Calls / Month | Email Support | Live Chat |
|---|---|---|---|
| Basic | Up to 2 calls (60 min each) | Unlimited | Unlimited |
| Standard | Up to 4 calls (60 min each) | Unlimited | Unlimited |
| Professional | Up to 6 calls (60 min each) | Unlimited | Unlimited |
| Enterprise | Up to 10 calls (60 min each) | Unlimited | Unlimited |
Operating hours: 6:00 AM – 1:00 AM New Zealand Time
Email response within 8 hours during operating hours
Live chat: ASAP response during operating hours
Scheduled calls: typically booked within 1–2 business days
Remote support only - guidance-oriented, not direct execution of tasks on the client's behalf
Scope of Work
What the Implementation Pack actually delivers.
Every deliverable is defined in three parts: what is configured, what the exact limit is, and the observable result that confirms it is done. Anything not listed here is outside scope.
Basic Implementation Pack
A ready-to-use Bitrix24 portal for a small team. By handover, your team can log in, manage deals through a defined sales process, automate basic pipeline actions, and receive and send emails within the CRM.
One-off fee
$588
USD · included in Basic bundles
Configured
Cloud portal registered under the client's chosen subdomain. Logo, company colour theme, and portal name applied.
Limit: One portal. One logo. One colour theme.
Done when
✓Portal accessible at the agreed subdomain (e.g. company.bitrix24.com)
✓Company logo appears in the top-left header on login
✓Colour theme reflects the client's brand colours throughout the interface
✓Portal name displays correctly in browser tab and notification emails
Not included
xCustom domain (own domain, not .bitrix24.com); white-label branding; multiple logo variants; animated or video branding elements
Configured
User accounts created, email credentials assigned, and standard permission roles applied per the agreed user list.
Limit: Up to 5 users.
Done when
✓Each user receives a login invitation to the agreed email address
✓Each user can log in and access the portal
✓Each user is assigned to the correct permission group per the agreed user list
✓Users can see only what their role permits
Not included
xUser training; password management; SSO/Active Directory integration; account creation for users added after handover
Configured
Company department tree built in Bitrix24 to reflect the client's agreed organisational structure.
Limit: Up to 3 departments.
Done when
✓Departments appear correctly in Bitrix24 > Company > Structure
✓Users are assigned to their correct department
✓Department-based filters return correct results in CRM
Limit: Standard settings only - no custom integrations.
Done when
✓Portal name matches the client's company name
✓Timezone displays correct local time for the primary operating location
✓Language is set to the agreed language (English default)
✓Currency symbol and format is correct
✓Business hours are set to the agreed operating hours
✓System email notifications route to the correct administrator email
Configured
One CRM sales pipeline with agreed stage names in agreed sequence. CRM card layout optimised for Deals, Contacts, and Companies.
Limit: 1 pipeline. Stages as agreed before implementation starts. Card layout for 3 entities: Deals, Contacts, Companies.
Done when
✓CRM > Deals shows 1 named pipeline with stages in correct order
✓Deals can be created, moved between stages, and marked Won/Lost
✓CRM Deal card shows agreed fields in the agreed order, with no irrelevant fields cluttering the view
✓Contact and Company cards show agreed fields in agreed order
✓Standard filters are active and return correct results
Not included
xMultiple pipelines; custom CRM entity types (SmartProcesses/SPAs); Lead pipeline; custom field types; CRM form builder
Limit: Standard presets + 1 custom role.
Done when
✓Users with each role can create, view, edit, and delete CRM records according to the agreed permission matrix
✓The custom role restricts or grants access as specified
✓No user can access records beyond their permitted scope
Limit: Up to 10 automation rules and triggers in total. Standard rules and triggers only.
Done when
✓Each agreed automation rule fires correctly when its trigger condition is met
✓Automated actions (notifications, task creation, status changes, email sends) execute as specified
✓Rules are visible in CRM > Automation and clearly named per the agreed spec
Not included
xCustom Robot workflows; Business Process Designer workflows; custom code; conditions requiring external data; rules exceeding 10 total
Limit: Up to 5 mailboxes. Standard OAuth (Google Workspace, Microsoft 365) or standard IMAP/SMTP only.
Done when
✓Emails sent to each mailbox appear in the relevant CRM contact/deal activity timeline automatically
✓Emails sent from CRM records route through the correct mailbox
✓Incoming emails from known CRM contacts are matched and linked automatically
✓Notification sent to assigned CRM user when a new email is received
Limit: 1 session × 60 minutes.
Done when
✓Session conducted with agreed attendees via video call
✓All configured items demonstrated live in the portal
✓Written summary of what was configured shared within 24 hours of the session
Standard Implementation Pack
A fully configured portal for a growing team. Manage two sales pipelines with automation, generate CRM documents, capture leads via web forms, communicate through live chat and one social channel, and run a basic marketing campaign - all from Bitrix24.
One-off fee
$1,188
USD · included in Standard bundles
Upgrades from Basic
| Item | Basic | Standard |
|---|---|---|
| Users | 5 | 50 |
| Departments | 3 | 10 |
| CRM pipelines | 1 | 2 |
| CRM entities (card layout) | Deals, Contacts, Companies | + Leads |
| Automation rules (total) | 10 | 20 |
| Custom CRM roles | 1 | 2 |
All Basic deliverables, plus:
Configured
Up to 2 CRM document templates that auto-generate from CRM record fields (e.g. proposal, quote, contract cover sheet).
Limit: 2 templates. Up to 2 pages per template. Standard CRM merge fields only. No conditional logic, no external data sources.
Done when
✓Each template accessible from the relevant CRM entity (Deal, Contact, or Company)
✓Clicking "Generate Document" produces a correctly formatted document with live CRM field data populated automatically
✓Generated documents can be downloaded as PDF or Word
✓Template layout matches the draft provided by the client
Not included
xTemplates exceeding 2 pages; conditional content blocks; data from outside CRM; template design from scratch (client provides draft); more than 2 templates
Limit: 2 forms. Up to 8 fields per form. Up to 2 show/conditional rules per form. Single-page forms. Standard Bitrix24 form design only.
Done when
✓Each form accessible at a Bitrix24-hosted URL and produces an embeddable HTML snippet for the client's website
✓Form submission creates the correct CRM record type with fields mapped correctly
✓Agreed show/hide rules activate correctly based on field values
✓Notification sent to the agreed CRM user upon each submission
✓Form has client's logo and brand colours applied using Bitrix24's native styling options
Limit: 1 live chat widget. Routing to 1 operator group.
Done when
✓Live chat widget embed code generated and provided to the client
✓Incoming chats appear in Bitrix24 > Open Channels and routed to the agreed operator group
✓New CRM contact created automatically when a new visitor initiates chat
✓Offline message handling routes to agreed email or CRM queue
Limit: 1 channel (Facebook Messenger, Instagram Direct, or Telegram). 1 account per channel.
Done when
✓Messages received on the connected channel appear in Bitrix24 > Open Channels
✓Operators can read and reply to messages from within Bitrix24
✓Conversations linked to the correct CRM contact record automatically
✓New contacts created in CRM when a conversation arrives from an unrecognised sender
Not included
xWhatsApp Business (separate Bitrix24 integration); more than 1 channel; automated message flows; Business Manager restructuring
Limit: 1 campaign template. 1 customer segment. Standard Bitrix24 email marketing channel only.
Done when
✓Marketing module appears in Bitrix24 navigation and accessible to permitted users
✓1 email campaign template exists with client branding applied, ready to use for a campaign send
✓1 customer segment saved using agreed filter criteria, populates correctly from CRM contacts
Not included
xCampaign execution or sending; SMS campaigns; advanced segmentation logic; marketing automation sequences; ad platform connections
Professional Implementation Pack
A comprehensive setup for a mid-size team with multi-pipeline CRM, telephony, task management, and full contact centre capability. Handle leads and sales across 3 pipelines with 30 automation rules, make and receive calls through Bitrix24, and collaborate in a project workgroup.
One-off fee
$2,388
USD · included in Professional bundles
Upgrades from Standard
| Item | Standard | Professional |
|---|---|---|
| Users | 50 | 100 |
| Departments | 10 | 20 |
| CRM pipelines | 2 | 3 |
| Automation rules (total) | 20 | 30 |
| Custom CRM roles | 2 | 4 |
| Document templates | 2 | 3 |
| CRM web forms | 2 | 4 |
| Web form fields | 8 | 12 |
| Social/messaging channels | 1 | 2 |
Everything in Standard, plus:
Configured
1 phone line connected to Bitrix24. Up to 3 call queues/departments configured with standard routing rules. Incoming and outgoing calls operational.
Limit: 1 phone line. Up to 3 call queues. Standard call routing only. Line rental and SIP connector subscription fees are not included in the pack price.
Done when
✓Incoming calls to the configured number ring in Bitrix24 for the assigned operators
✓Outgoing calls can be initiated from within Bitrix24 (CRM record or dialler)
✓Each completed call creates a call activity record linked to the matching CRM contact or deal
✓Missed calls create an activity record and trigger the agreed notification
✓Basic call statistics visible in Bitrix24 > Telephony reports
Not included
xIVR tree configuration; custom on-hold audio or recorded greetings; voicemail setup; more than 1 phone line; more than 3 call queues; number porting
Limit: 1 workgroup. Standard Kanban stages and standard task fields. Permission matrix on standard roles only.
Done when
✓Tasks module accessible to assigned users with correct permissions
✓Workgroup appears in Bitrix24 > Workgroups with the agreed name
✓Kanban board shows agreed stages in correct order
✓Assigned members can create, assign, move, and complete tasks within the workgroup
Not included
xKanban automation; custom task fields; task templates; time tracking configuration; Gantt chart setup; more than 1 workgroup
Enterprise Implementation Pack
A full-scale Bitrix24 deployment for an enterprise team. 7 CRM pipelines with 70 automation rules, full contact centre capability (all channels, 2 phone lines, 5 call queues), 3 project workgroups, E-Sign, and a complete enterprise portal setup. Includes a written configuration report documenting every setting, role, and permission configured.
One-off fee
$4,788
USD · included in Enterprise bundles
Upgrades from Professional
| Item | Professional | Enterprise |
|---|---|---|
| Users | 100 | 250 |
| Departments / branches | 20 | 30 |
| CRM pipelines | 3 | 7 |
| Automation rules (total) | 30 | 70 |
| Custom CRM roles | 4 | 6 |
| Document templates | 3 | 5 |
| CRM web forms | 4 | 5 |
| Web form fields | 12 | 15 |
| Web form pages | 1 | Up to 2 |
| Social/messaging channels | 2 | All 3 (FB + IG + TG) |
| Phone lines | 1 | 2 |
| Call queues | 3 | 5 |
| Workgroups | 1 | 3 |
Everything in Professional, plus:
Configured
E-Sign module activated and configured for up to 3 document types, with up to 5 stages per document type and standard automation rules for the signing workflow.
Limit: 3 document types. Up to 5 stages per document type. Internal Bitrix24 signing workflow only. Standard automation rules only.
Done when
✓E-Sign module accessible to permitted users
✓Each document type has a defined stage sequence (e.g. Draft → Sent → Signed → Archived)
✓Documents can be initiated, progressed through stages, and completed within Bitrix24
✓Agreed automation rules fire correctly (notification on stage change; status update when signed)
✓Access permissions correctly restrict which users can initiate, sign, and view each document type
Not included
xExternal signer workflows (non-Bitrix24 users signing via email link); integration with DocuSign, Adobe Sign, etc.; complex multi-party approval chains; more than 3 document types
Configured
Employee groups created, access structure configured for enterprise-scale permission management.
Done when
✓Employee groups reflect the agreed organisational access structure
✓Group-based permissions are consistent with the agreed access matrix
✓Department heads or group managers have the agreed administrative access over their group's members
Configured
8-hour online consultation session(s) plus a written configuration report delivered within 5 business days of session completion.
Done when
✓All 8 hours of consultation conducted (may be split across multiple sessions by agreement)
✓Written report covers: all pipelines, stages, automation rules; all user roles and permission matrices; all connected channels; all document templates and web forms; all workgroup configurations; E-Sign document types; general settings reference
✓Report delivered as PDF or Word document to the agreed client contact within 5 business days
Before Implementation Starts
Client responsibilities - required from all tiers
The following must be provided by the client before implementation begins. Missing inputs extend the delivery timeline; delay caused by missing inputs does not extend the implementation pack's service commitment.
Company logo file (PNG or SVG, transparent background, minimum 400px wide)
Chosen portal subdomain (e.g. yourcompany.bitrix24.com)
User list - full name, business email, department, role/permission level
Pipeline name(s) and stage names in sequence, finalised before work starts
Automation rules specified in writing: trigger event → resulting action, per pipeline
Admin credentials for email accounts to be connected
Agreed CRM card layout - which fields appear, in which order, for each entity
Standard and above: admin access to social media accounts/pages; web form fields and show/hide logic confirmed in writing; document template content in a Word or PDF draft. Professional and above: phone number to be connected (or written confirmation to use a Bitrix24 rented line); workgroup name, purpose, member list, and Kanban stage names. Enterprise: all of the above at full scale; E-Sign document types and stage names confirmed in writing before configuration.
General Exclusions
Not included in any implementation pack.
These items are excluded from every tier regardless of scope. They may be quoted as separate Phase 2 or custom engagements.
Data & Migration
xImport or migration of any data from any source (spreadsheets, previous CRM, databases, email history)
xData cleansing or deduplication
Development & Integrations
xCustom development, scripting, or code of any kind
xCustom Robot workflows or Business Process Designer automation
xAPI integrations with third-party systems
xMarketplace application setup or subscription
CRM Entity Scope
xSmartProcess (SPA) custom entity configuration
xCustom CRM field types beyond standard Bitrix24 field types
Training
xUser training beyond the consultation session(s) included in each pack
xTeam onboarding sessions
xWritten user guides or training materials
Infrastructure
xTelephony line rental or SIP connector subscription fees
xPhone number registration or porting
xCustom domain setup (own domain instead of .bitrix24.com)
Ongoing Support
xPost-implementation support (available as a separate Annual Support Package)
xBug fixes caused by client-made changes after handover
xConfiguration updates or additions after handover
FAQ
Common questions.
A Launch Bundle covers your annual Bitrix24 plan plus a one-off implementation pack to get your portal set up and ready to use. A Complete Bundle adds a full year of admin support on top, so your team has expert guidance available throughout year one.
Yes - the Annual Support Package can be added at any time. Contact us for a prorated quote.
One-time. Only the Bitrix24 plan (and the support package, if included) renew annually.
These packs cover standard, fixed-scope configuration aligned with your Bitrix24 plan's features. If your business needs custom workflows, data migration, or non-standard configuration, contact us for a custom implementation quote - bundles aren't the right fit in that case.
The bundle discount applies to the matching pack only (e.g. Standard plan + Standard Implementation). If you need a different combination, contact us for a custom quote.
Bundles are invoiced directly by our team - request a quote and we'll prepare a personalised invoice within 1 business day, payable via Stripe or bank transfer.
Ready to get started?
Tell us which Bitrix24 plan you're interested in and we'll prepare your bundle quote - including your implementation pack and (if selected) annual support - within 1 business day.
Not sure which plan is right for you? Book a free discovery call →